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Terms of use

TERMS OF USE

Please take note of our policies and important information:

Reservation
A prepayment of 30,00% is required for the booking, and the balance is due before arrival.
Not included in the price: € yyy City tax per person per night.
Should you wish to modify or cancel a confirmed reservation, please contact us, subject to the Cancellation policy.
Linen and towels are included.

Cancellation policy
The reservation can be canceled free of charge no less than 6 days(s) prior to arrival.
In case of cancellation 5-1 day before arrival, we charge a cancellation fee of 30.00% of the reservation value.
The reservation will be held by 24:00, on the arrival date.
In case of no show, we will apply a cancellation fee of 100,00 % of the reservation value.
Velvet Rooms and More reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.

Webshop payments
Website www.velvetroomsandmore.com uses online payment gateway Monri Payments d.o.o. for secure credit card payments.
Supported payment cards are: Mastercard®, Maestro®, Visa, Diners and Discover.
Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.
This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.
Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.
Monri Payments is PCI DSS Level 1 certified payment service provider.
Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

Arrival
Check-in time is after 14:00 on arrival day.

Departure
Check-out time is before 10:00 on departure day.

Rooms  inventory is checked on the day of your departure, and any damage or loss of inventory is subject to financial sanctions. 

Pets are not allowed.

Guest complaints
For all information, compliments, remarks, complaints, as well as any other information, Buyers can contact the Seller at the address Put Stanova 15, 23000 Zadar


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